外贸人开工必备！这5封节后复工邮件模板请收好！

索菲外贸笔记 2022-02-09 11:33:54   

Part 1：写给节前还未出货的客户 

Part 2：写给订单会出现延迟的客户 

Part 3：写给谈妥订单，等其付定金的客户

Part 4：写给询过价的客户 

Part 5：写给潜在新客户

1

写给年前还未出货的客户

Hi XX,

Trust you are well.

We resume work today. And I'm writing to inform you that your order is being processed and it is expected to be completed by end of Feb, 2022. As soon as it is ready for shipment, I'll letyou know.

Thank you for your patience.

希望一切安好。

我们今天复工。来信是想通知你，你的订单正在处理中，预计2月下旬可以完成。货物一旦完成，我会第一时间告知你。

感谢耐心等待。

穿插下知识点：

• 常见表达复工的短语有：

get back to work, 

resume work, 

return to work

• 常见表达复产的短语有：

resume operation, 

resume production

向客户表示已经正式复工，还可以加“officially”首句阐明复工后就可以进入沟通主题，不需要赘述，显得拖泥带水。

2

写给订单可能出现延误的客户

Hi XX,

Hope you are doing well.

We resume production today. And I reach you out to let you know that due to raw material shortage, your order will take longer than usual to ship out. You can expect your order to ship by thefirst week of March.

Thank you for bearing with us. Let us know if there is anything we can help you with. We'll be here.

注：文中的货物延迟原因也可以为：订单量激增，due to high order volumefrom our sale

预祝一切安好。

我们今天复产了。联系您是想告知由于原材料短缺，您的订单会比预计的晚一点出运。计划在3月第一周才能发运。

谢谢您耐心等候。有其他我们可以协助的请告知，我们一直在这。

3

写给订单谈妥待付定金的客户

Hi XX,

I hope everything is all right.

We return to work today and I look forward to getting back up to speed with a renewed sense of energy and enthusiasm. ^^

I am writing to follow up if you could arrange advance payment this week. As you know, currently it is peak period and we are experiencing a high volume of orders. The earlier you can place the order, the sooner we can schedule the production.

Thank you for your cooperation.

愿一切安好。

我们今天复工了，我期待自己带着全新的活力和热情回归。

今天写邮件给你是想跟进下这星期你是否能安排定金。因为目前是旺季，我们要处理大量订单。你早点下单，我们才好早点排产。

多谢合作！

4

写给询过价的客户

Hi XX,

Hope this email finds you well.

We get back to work officially from CNY holiday. This is a gentle follow-up on the proposal (或quotation)I sent earlier. Do you have any questions?

In any case, I am attaching herewith the file again and waiting for your feedback.

*如节后价格涨价，可以这样说: Because of the raw materialincrease, attached is the updated price list（适用于原材料波动，价格需重新更新给询价客户）

*如可以允许有降价空间，可以这样说：We are giving you X% discount during this holiday season. (适用于节前细节谈拢，卡在价格上，可以借这个节点适当让利一点，促成订单)

愿一切安好。

我们已经结束春节假期，正式复工了。温馨提醒下，之前发给你的方案（或报价），你是否有任何疑问呢？

这边重新附上报价，期待你的反馈。

5

写给潜在新客户

Hi XXX,

Hope all is well with you. (如果写给马来西亚、印尼、新加坡、韩国等国家的客户，因为他们受中国文化影响，也过春节，可以说，Hope you had a wonderful holiday!)

We got to know that you are in the market for 产品. I've attached our product list 或 price list for you to check out.

I remain available to discuss further on Zoom or WhatsApp +86××××××.

祝安好。（或希望假期愉快！）

得知你们是做××产品，随附我们的产品清单或产品价目表。

需要任何进一步的讨论，我们可以zoom会议或者WhatsApp沟通。

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